Return Policy
RETURN POLICY
Last updated May 11, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
NIZCAYA PTY LTD, trading as CHDPTS
Attn: Returns
Victoria, Australia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
• We sell digital educational products, including downloadable guides, ebooks, courses, and related resources. There are no physical products to return. We offer a voluntary 30-day money-back guarantee. If a product does not feel useful for your family, email us within 30 days of purchase with your order details and we will refund the purchase price to the original payment method where possible. Our products provide educational parenting guidance and do not guarantee a specific child behavior outcome, potty-training result, emotional result, sleep result, or timeline. This refund policy is in addition to, and does not limit, any rights you may have under applicable consumer law.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: